I missed my flight and booked a ride or airport transfer. Can I still use my departure transfer?

If you’ve rebooked your outbound journey, you’ll need to make a new one-way booking on our website. Please note that this will incur an additional cost.

If you’ve missed your flight, contact us or your transport provider immediately using the details shown on your e-Ticket. They will advise whether your transfer can be rescheduled; however, this is subject to availability and may involve additional fees. While every effort will be made to assist, please note that rescheduling cannot be guaranteed, and standard cancellation fees may apply if the provider is unable to accommodate your new travel time.

If your transfer cannot be rearranged, your return journey will remain valid and can still be used as originally planned.

In some cases, you may also be able to use the departure portion of your existing transfer. To confirm, please contact your transport provider with your booking reference at least 24 hours prior to your scheduled departure.

Updated on: 22/10/2025