If I have a problem during my ride, who should I contact?

If you experience any issues during your ride, we’re here to help. Please contact your local customer service team using one of the numbers below:

Customer Service (US, Toll-Free): +1 800 814 4204

Partner Support: +1 510 399 0452

Mexico: +52 222 686 8160

Australia: +61 2 8311 4271

Hong Kong: +852 3620 2940

Argentina: +54 11 5239 3605

France: +33 5 37 10 00 45

Alternatively, you can email us at [suppliers@elifelimo.com]() and a member of our team will assist you promptly.

Updated on: 23/10/2025