What do I do if I have a complaint?

Should you need to submit a complaint, you may do so through the following channels:

Via the livechat option
Via the dedicated complaints ticket center
Via email

Where possible, please ensure that your complaint is submitted within 28 days of your return date.

Please note that complaints arising from failure to follow our Terms and Conditions—such as travelling without the required documentation, not reconfirming your journey,

or providing incorrect booking information—will regrettably not be considered.

Updated on: 04/11/2025

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