What happens if my flight is delayed or cancelled?

For private vehicle services, our partners continuously monitor flight and cruise ship arrival times to accommodate any delays. If possible, please contact our partner directly using the number provided on your e-Ticket to advise them of any expected changes. Wherever feasible, our partners will adjust your pick-up accordingly.

For shared shuttle services, you will be able to board the next available vehicle. Please note that this may involve an extended waiting period—potentially several hours or until the following day—and in certain areas with limited shuttle operations, you may be required to arrange your own onward travel.

If your return flight details change during your trip, please contact our partner using the number on your e-Ticket to reconfirm your new pick-up time.

In the event of a delay to your return service, we will contact you at the earliest opportunity and operate your transfer as soon as conditions permit.

Elife regrets that we cannot accept responsibility for any costs incurred as a result of flight delays, missed connections, adverse weather, road conditions, or other circumstances beyond our control.

Updated on: 22/10/2025