Q: Where do I find my pick up time for the departure journey?

For private services - your return pick up time is confirmed at the time of booking For shared services - it is essential that you reconfirm the details of your return journey in order to receive your pick up time. If you do not confirm your return journey, hoppa cannot be held responsible for any costs incurred in making new arrangements for the journey. To confirm your return journey please: > Enter a valid mobile number at the time of booking in order to receive an SMS confirmation 24 hours prior to your pick up time > Enter your email address and booking reference in the 'My bookings' section of our website no later than 24 hours before your scheduled flight departure > Use our mobile app > Call the local partner number which you will find on your e-Ticket no later than 24 hours before your scheduled return flight. Please ensure you call within the local office hours stated on your e-Ticket. If the number is only available during weekday opening hours and your journey is on a weekend please call on the Friday The emergency number on your e-Ticket is available if you are unable to use any of the above. Please note - if you need to change your pick up location or your flight time has changed please call the local office. You can find the number on your e-Ticket or on our mobile app. If you need extra legroom in your return journey vehicle, due to an accident during your trip, please contact our partner using the number on your e-Ticket. You

Question 1

Need to reach us by phone or email?

Accepted Answer

support@elifelimo.com

+1 800 814 4204 (Headquarters) +1 800 814 4204 (US) +52 222 686 8160 (Mexico) +61 2 8311 4271 (Australia) +852 3620 2940 (Hong Kong) +44 20 3398 8783 (UK) +33 5 37 10 00 45 (France) +54 11 5239-3605 (Argentina)

Question 2

How can I change my booking?

Accepted Answer

If you're travelling in over 24 hours and wish to change any information on your booking please go to the 'My bookings' section of our website.

If you wish to amend your name or accommodation name within the same area/city/resort this can be done up until 24 hours before the date of travel.

The 'My bookings' section of the website allows you to:

> Cancel your booking

> Add additional passengers

> Upgrade your vehicle type

> Amend the name of the lead passenger

> Change all parts of flight arrival/departure times and dates, flight numbers/airline name and accommodation name and address

If you wish to amend the area booked please cancel the booking, and rebook for the correct area.

Once you have made any amendments you will receive a new booking confirmation with the correct details.

If any payment is required you will be asked to accept the amount, and given the option of how you would like to pay for these extra charges.

Question 3

I have booked a one way service to the airport. How do I find out my pick up time?

Accepted Answer

It’s essential that you reconfirm the details of your departure journey for your pick up time. If you don’t reconfirm or inform the supplier of any changes to your travel arrangements, you could miss your departure transfer and possibly any connecting journeys. Elife cannot be held responsible for any costs you then incur in making new arrangements.

To confirm your return pickup please:

> Enter a valid mobile number at the time of booking in order to receive an SMS confirmation 24 hours prior to your pick up time.

> Enter your email address and booking reference in the My bookings section of our site no later than 24 hours before your scheduled flight departure.

> Call the local partner number which you will find on your e-Ticket no sooner than 24 hours before your scheduled return flight. Please ensure you call within the local office hours stated on your e-Ticket. If the number is only available during weekday opening hours and your journey is on a weekend please call on the Friday.

The emergency number on your e-Ticket is available if you are unable to use any of the above.

Question 4

How do I make an Elife booking?

Accepted Answer

Step 1: Visit the Booking Page

Navigate to the Elife Limo homepage.
Click on the “Book Now” button prominently displayed on the homepage to start your reservation.

Step 2: Enter Trip Details

Date : Select a date
Passenger : Select number of passengers.
Luggage : Select number Luggages.
Pick-up Location: Enter the address or select from suggested locations.
Drop-off Location: Specify your destination.
Pickup Time: Choose the desired date and time for your ride.

Step 3: Choose Vehicle : Select the vehicle type that best suits your needs.

Sedan (up to 3 passengers)
Business Sedan
Minivan/SUV (up to 5 passengers)
Minibus (up to 14 passengers)
Coach Bus (up to 55 passengers)
Special Vehicles (e.g., wheelchair-adapted vehicles)
Use the “Customize Your Ride” option to add any special requests, such as:
Child/Infant Seats
Extra Stops
Pet or Service Animal Accommodations
Additional Waiting Time

Step 4: Review and Confirm

Double-check all entered information for accuracy.
Review the estimated fare, which includes all tips, parking, fuel, taxes, and toll road fees.
Confirm that the vehicle and services meet your requirements.elifelimo.com elifelimo.com

Step 5: Provide Contact Information

Enter your **f

Question 5

Where do I find my pick up time for the departure journey?

Accepted Answer

For private services - your return pick up time is confirmed at the time of booking
For shared services - it is essential that you reconfirm the details of your return journey in order to receive your pick up time. If you do not confirm your return journey, hoppa cannot be held responsible for any costs incurred in making new arrangements for the journey.

To confirm your return journey please:

> Enter a valid mobile number at the time of booking in order to receive an SMS confirmation 24 hours prior to your pick up time

> Enter your email address and booking reference in the 'My bookings' section of our website no later than 24 hours before your scheduled flight departure

> Use our mobile app

> Call the local partner number which you will find on your e-Ticket no later than 24 hours before your scheduled return flight. Please ensure you call within the local office hours stated on your e-Ticket. If the number is only available during weekday opening hours and your journey is on a weekend please call on the Friday

The emergency number on your e-Ticket is available if you are unable to use any of the above.

Please note - if you need to change your pick up location or your flight time has changed please call the local office. You can find the number on your e-Ticket or on our mobile app.

If you need extra legroom in your return journey vehicle, due to an accident during your trip, please contact our partner using the number on your e-Ticket. You

Question 6

What is Elife's cancellation policy for business?

Accepted Answer

Any service canceled at least 24 hours before it will get a full refund, which will be issued between 5 to 7 business days after the cancellations have been placed. Cancellations within 24 hours before the service will be charged in full.

About airport pick-up services, in case of flight cancellation, a 100% refund will apply, even if it happens within 24 hours before the service.

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