Articles on: Pre Travel Support

What information do I need in order to book?

To ensure a smooth and efficient transfer experience, please make sure your booking includes the following details:


Total Number of Passengers – Include all travelers, including infants and children, in your total passenger count

Full Overseas Accommodation Address – Some resorts may have multiple properties with the same name. Providing the complete address helps avoid any confusion or delays. Flight Details – If you’ve booked a private vehicle, our partners will monitor your flight (where possible) to ensure timely pick-up and drop-off.
For shared services, this information allows our partners to know when to expect you for your arrival transfer and to schedule the correct pick-up time for your return journey.


Additionally, for airport pickups, please provide your flight number and scheduled arrival time so your driver can track your flight and arrange a timely pickup.

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When submitting flight details, please include where applicable:
• Arrival: Airline, Flight Number, Arrival Date/Time
• Departure: Airline, Flight Number, Departure Date/Time

Updated on: 04/05/2026

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