• How can I change my booking?

  If you are travelling in more than 24 hours and wish to make changes to your booking, please email your request to support@elifelimo.com.   Our team will be pleased to review your request and confirm availability directly with our partner.Popular

• Where do I find my pick up time for the departure journey?

  For Private Services Your return pick-up time is confirmed at the time of booking. For Shared Services It is essential that you reconfirm the details of your return journey in order to receive your pick-up time. If you do not reconfirm, Elife cannot be held responsible for any additional costs you may incur in arranging alternative transport. To confirm your return journey, please: Enter a valid mobile number at the time of booking to receive an SMS confirmation 24 hours prior to yPopular

• I did not get my e-Ticket/Booking Confirmation Voucher, how can I obtain it?

  If you have your booking reference number, please contact us on +1 800 814 4204 or email support@elifelimo.com and our team will be happy to assist. If your booking was made through a travel agent, please reach out to them directly to obtain your travel voucher or confirmation details.Popular

• I have booked a one way service to the airport. How do I find out my pick up time?

  It is essential that you reconfirm the details of your departure journey to ensure your pick-up time is accurate. Failure to reconfirm or to advise the supplier of any changes to your travel arrangements may result in missing your departure transfer and any connecting journeys. Elife cannot be held responsible for any costs incurred as a result of missed or unconfirmed transfers. To confirm your return pick-up, please: • Provide a valid mobile number at the time of booking to receiSome readers

• What happens if my flight is delayed or cancelled?

  For private vehicle services, our partners continuously monitor flight and cruise ship arrival times to accommodate any delays. If possible, please contact our partner directly using the number provided on your e-Ticket to advise them of any expected changes. Wherever feasible, our partners will adjust your pick-up accordingly. For shared shuttle services, you will be able to board the next available vehicle. Please note that this may involve an extended waiting period—potentialSome readers

• How do I know my booking was successful?

  Once your payment has been processed and your booking confirmed, you will be directed to a confirmation page where you may print your journey details. A confirmation email containing your full travel information will also be sent to you. If you do not see the confirmation page, please check your email inbox and spam folder. It remains the customer’s responsibility to take reasonable steps to avoid duplicate bookings, including verifying with your bank whether payment has been processed.Some readers

• How can I cancel my booking and how much will it cost?

  If you are travelling in more than 24 hours and wish to cancel your booking, please email your request to support@elifelimo.com. Our team will process the cancellation and confirm the applicable terms directly with our partner.Few readers

• Why can’t I enter an address in the pickup/drop-off box?

  Our system supports a wide range of mapping and location services, allowing you to enter an exact address, place name, or accommodation name in the “From” and “To” fields. If your specific location does not appear, please contact us — our team will be pleased to assist. The prices displayed are calculated based on the exact pick-up and drop-off points you enter. This ensures our transport partners have the precise details they need for a smooth and timely journey. If you search for a generFew readers

• What time will my shuttle service leave the airport?

  If you have booked a shared shuttle service, your vehicle will depart no later than 45 minutes after you have contacted our partner representative. Every effort will be made to keep waiting times to a minimum and to ensure a smooth and timely departure.Few readers

• My return pick up time is showing when I book a private service do I need to reconfirm my pick up time again before I leave?

  There is no need to reconfirm your pick-up time. Your transfer has been scheduled as per the details provided in your booking confirmation, and your driver will arrive at the agreed time and location.Few readers

• I have had a change of accommodation, how do I let you know?

  If you have not yet travelled and your new accommodation is within the same area, city, or resort, please contact us via https://elifelimo.com/contact-us/ to update your booking.  If your new accommodation is located in a different area, city, or resort from your original booking, please also contact us through the same link so that we may assist in arranging the appropriate transfer adjustments. If you need to change the name of your accoFew readers

• How can I change the name of the person traveling with me?

  In most cases, only the lead passenger’s name is required. If additional passenger names are needed, you’ll be prompted to provide them during the booking process. Should you wish to update the lead passenger’s name or make any amendments to passenger details, please contact us — our team is available 24/7 to assist: 📞 +1 800 814 4204 📧 support@elifelimo.comFew readers

• The airline amended my flight. How do I let you know?

  If your flight details have changed and your journey is more than 24 hours away, please contact us via our Help Center or call +1 800 814 4204 so we can update your booking accordingly. If your service is scheduled within the next 24 hours, contact us immediately through the Help Center or by phone at +1 800 814 4204. For changes affecting your journey to the airport, please reach out directly to our local partner using the contact details provided on your *Few readers

• I missed my flight and booked a ride or airport transfer. Can I still use my departure transfer?

  If you’ve rebooked your outbound journey, you’ll need to make a new one-way booking on our website. Please note that this will incur an additional cost. If you’ve missed your flight, contact us or your transport provider immediately using the details shown on your e-Ticket. They will advise whether your transfer can be rescheduled; however, this is subject to availability and may involve additional fees. While every effort will be made to assist, please note that rescheduling cannotFew readers

• Do I need to check my booking with you after I get my booking confirmation?

  If you have received an email containing your booking reference and confirmation, there is no need to verify your booking further — it has been successfully received and confirmed in our system.Few readers

• Which hotels do you drop off at in the area I am travelling to?

  You can book an Elife service to most major hotels and recognised accommodations. In certain areas where access may be restricted or local road conditions prevent direct entry, a door-to-door service may not be possible. In such cases, our partners will arrange pick-up and drop-off at the nearest safe and convenient location.Few readers

• Can I use the shared shuttle to get to a bus station?

  Our shared shuttle services operate exclusively to and from hotels. If your journey includes a private address, bus station, or restaurant, please book one of our private transfer options or arrange a pre-booked private ride-hailing service to ensure a seamless travel experience.Few readers