• Need to reach us by phone or email?

  Need to reach us by phone or email? Our global support team is available to assist you promptly and discreetly. 📧 Email: support@elifelimo.com 📞 Phone (24/7 Support): Headquarters / US: +1 800 814 4204 Mexico: +52 222 686 8160 Australia: +61 2 8311 4271 Hong Kong: +852 3620 2940 United Kingdom: +44 20 3398 8783 France: +33 5 37 10 00 45 Argentina: +54 11 5239 3605 For the fastest response, please contact the regional number closest to yourPopular

• How much luggage can I take with me?

  Each passenger is entitled to one standard suitcase (approximately 70cm high x 47cm wide x 21cm deep) and one small piece of hand luggage. Please note that hand luggage will travel in the vehicle with you and should therefore be of an appropriate size. Private Vehicle Bookings: If you have booked one of our private transfer options and are travelling with a pushchair or a foldable wheelchair, please ensure the selected vehicle is suitably sized. For example, a party of four passenSome readers

• How do I make an Elife booking?

  Effortless. Elegant. Exact. Experience seamless travel with our premium booking process — designed for precision, comfort, and peace of mind. Step 1: Start Your Journey Visit elifelimo.com Click “Book Now” to begin your reservation. Step 2: Enter Your Travel Details Date — Choose your preferred travel date. Passengers & Luggage — Indicate the number of travelers and bags. Pick-up & Drop-off — Enter precise locations or seleSome readers

• Can I book a child seat?

  We recommend that you bring your own baby or booster seat to ensure the highest level of comfort and safety for your child. While our partners may be able to provide these seats in certain areas to meet local safety standards, availability and quality may vary. An additional supplement applies for baby and booster seats. To request a seat, please contact our support team at support@elifelimo.com, and we will confirm availability for your specific journey.Few readers

• I want to book a one way journey to/from the airport but I'm not taking a flight. Is this possible?

  Yes. Please schedule your transfer at least two hours prior to the time you wish to arrive at the airport. Kindly note in the Special Instructions box that you will not be taking a flight but require transport to and/or from the airport.Few readers

• Can I book a journey with more than one stop?

  If you have booked a private vehicle, please contact our team at support@elifelimo.com. We will confirm whether our partners can accommodate an additional stop. Please note that this is only possible when the extra stop is within the same city, area, or resort. If you have booked a shared shuttle service, you will need to make two separate bookings. Passengers arriving on the same flight and travelling to destinations within the same city, area, or resort are typFew readers

• Are you a corporate or enterprise client that need to reach/contact us by phone or email?

  If you’re a corporate or enterprise client and need to reach us directly, our dedicated team is here to assist you with priority service. 📧 Email: corporate@elifelimo.com 📞 Phone: +1 415 943 5074 For seamless coordination and personalized support, please contact us through the channel most convenient for you.Few readers

• Can I book a shuttle to my private villa?

  Our transport partners are unable to operate shared shuttle services to private addresses. If you choose to use the address of a nearby hotel as your drop-off point, please note that this is done at your own discretion and risk. For a direct, door-to-door experience, we recommend booking one of our private vehicle options, which offer the highest level of convenience and comfort.Few readers

• How do I make a booking for infants under 2 years old?

  If you’re travelling with an infant, please email support@elifelimo.com so we can request a baby seat for you. A small charge may apply. If our partner is unable to provide a baby seat, you’ll need to bring your own. Infant ages are based on their age at the time of outbound travel. Our partners may verify children’s ages using their passports. If a child over the age of 2 has been booked at a discounted rate, any fare difference will need to be paid directly to the partner.Few readers

• How do I add my bike/surfboard/golf bag etc to my booking and how much does it cost?

  Sports equipment — including ski bags, golf bags, surfboards, and bicycles — is classified as excess luggage and may incur an additional charge. To confirm whether fees apply to your specific journey, please contact our support team at support@elifelimo.com prior to travel.Few readers

• Help! I can't find the location I want to book

  If the location you require is not available to book online, please email your request to support@elifelimo.com. Our team will be pleased to check availability directly with our partner.Few readers

• What information do I need in order to book?

  To ensure a smooth and efficient transfer experience, please make sure your booking includes the following details: Total Number of Passengers – Include all travelers, including infants and children, in your total passenger count Full Overseas Accommodation Address – Some resorts may have multiple properties with the same name. Providing the complete address helps avoid any confusion or delays. Flight Details – If you’ve booked a private vehicle, our partners wFew readers

• I am having trouble paying for my booking, how can I make the payment?

  Payment is required in full at the time of booking and is securely processed through our website. We use a 3D Secure payment system to protect your transaction. This means you will be prompted to enter your card security password before your booking is confirmed. If your card is declined, please contact your card issuer directly. Should you have forgotten your 3D Secure password, simply select “Forgotten password” on the authentication screen — your bank will guide you through rFew readers

• How safe is it to use my credit/debit card on your website?

  Our website operates with an SSL certificate, ensuring your personal details are safely encrypted at all times. Once you proceed to make a booking, the website transitions to a secure environment, and all payments are processed through standard 3D Secure authentication for additional protection. For your peace of mind, we do not store any credit card details.Few readers

• How do I pay for my booking?

  Payment is taken in full when you book. We accept all major cards — VISA, MasterCard, American Express, Maestro — as well as PayPal for a smooth, secure checkout.Few readers

• I need to be picked up from a different address. How can I book this?

  Should you wish to use a different pick-up address from your drop-off address, please make two separate one-way bookings to accommodate your journey.Few readers

• I want to book a vehicle for 4 people when we arrive and 6 people when we return, how can I do this?

  To book a different number of passengers for each leg of your journey on a shared shuttle service, please make separate one-way bookings to cover your full route. If you are booking a private vehicle, simply reserve for the maximum number of passengers travelling on any part of the journey.Few readers

• Can I book a journey that will stop and collect my keys for a private villa?

  Please submit your query to support@elifelimo.com. Our team will liaise directly with our partner to confirm feasibility. In most cases, this can be arranged without issue.Few readers